Tuesday, June 13, 2017

Tanishq's Diamonds NOT a girl's best friend!

Tanishq the Indian's say is what Tiffany's is to the USA. Hear my story and you will definitely know that "Diamonds can be a girl's best friend but avoid Tanishq at all costs"

My 40th birthday which happened a couple years ago also marked the 1st year anniversary to losing my father and getting a promotion. Having lived a very minimalistic life until that point (and because my Dad was always urging me to do something special for myself) I was ready to  treat myself to something special to mark the milestone. I ended up buying myself a solitare diamond ring. It made me feel wonderful - a gift I bought for myself...no other person involved (almost like coming of age...). My ring was a great companion for 3 years. Two weeks back with normal use, my entire solitaire with it's cushion fell out of the ring setting. I thought the diamond was lost but with the help of some wonderful people I located the diamond (after 15 panicky minutes....can't imagine next steps if the stone was lost !!!)




 I contacted Tanishq hoping to understand next steps...the first tenet of their mission is - Total Customer Orientation... or so I thought. I was so wrong...

I sent my first email to a senior executive at Tanishq and heard nothing back and sent a follow-up email...NOTHING !!!

I am now getting my ring reset at a reputed local jeweller in San Francisco  and paying $300 ( ~ Rs. 20,000) for fixing poor quality issues of the manufacturer. The jeweller concluded that the workmanship on the ring was really shabby ( 2 solders where the ring needed 6 solders if we are getting technical) and hence the solitaire had fallen out...When I read forums on Tanishq, I saw this as a complaint that a lot of people had about stones falling out of the setting.

I want to highlight this as an example of not just NOT standing behind the quality of your work and brand but also of a total customer disorientation and apathy to what a customer is going through. If you are thinking of buying from Tanishq for brand name and reputation - take my advise look locally and pay lesser elsewhere...

Diamonds may well be a girl's best friend but as I have sadly discovered...not a Tanishq Diamond !!!

Tuesday, June 6, 2017

In Loving Memory...


Dear Theresa,
I am sitting in your warm sunlit office space in Building 300,
When you moved to the warmth of Arizona,
You gave me the gift of a wonderful office space.
We met a couple times before you moved,
You were always so helpful and warm...
I really appreciated the camaraderie and the sense of belonging you made me feel from Day 1
It was a shock to learn about your health issues,
You were so brave and positive...
It left a lasting impression on me.
And 10 days later you are no more...

I hope that you have found yourself a warm sunlit place up above,
You will be missed.


I lost a colleague Theresa yesterday - what I remember about her is her beautiful smile and warm personality and her absolute willingness to help her team mates. She has left behind a young daughter. A fund to help with the education of her young daughter Rachel has been set up, please help if you are able to - Theresa you will be missed !!!

FUND FOR RACHEL'S EDUCATION
DONATE NOW